We want you to be happy with what you order from Yelir World. This policy explains how returns, refunds and exchanges work, and it does not affect your statutory rights as a UK consumer.

Return window

You can return items within 30 days of receiving your order. To be eligible, items must be unworn and unwashed, in their original condition with tags attached and original packaging where applicable.

How to start a return

1. Contact us through our contact page with your order number and the item you want to return.
2. We will reply with return instructions and the return address.
3. Pack the item securely and send it back using a tracked service, keeping your proof of postage.

Please do not send anything back before contacting us, as returns arriving without notice cannot be processed.

Return shipping costs

Unless an item is faulty or we sent the wrong product, return postage is your responsibility. Where we have made a mistake, we cover the cost of getting it back to us.

Refunds

Once your return arrives and has been inspected, we will email to confirm whether the refund is approved. Approved refunds go back to your original payment method. Depending on your bank or card provider it can take several business days to appear on your statement after we process it.

Exchanges

For a different size or colour, the quickest route is usually to return the original for a refund and place a new order, which avoids waiting for stock to be reserved. Contact us if you would like help arranging this.

Faulty or incorrect items

If something arrives damaged, faulty or different from what you ordered, contact us as soon as you can with your order number and photos. We will put it right with a replacement or a full refund, including return postage.

Non returnable items

For hygiene reasons, items such as socks, boxer shorts and other underwear cannot be returned once opened unless they are faulty. This does not affect your statutory rights.

Order cancellations

Contact us as soon as possible if you need to cancel. We can cancel an order only if it has not yet been dispatched; after that it will need to be handled as a return.